sacrafice the virgin. now!!

we used to be with telewest for both our broadband and phone connection and quite frankly they were brilliant. no connectivity issues and wonderful customer service. easy to get through to on the phone, flexible and helpful.
then they were bought out by virgin media.

i have never had an issue with virgin as a company in the past. i kind of like branson in a weirdy-beirdy balloon riding kind of a way…

but oh man they are shit.

the first bad sign was the little pamphlet that came through the door announcing their services. it was instantly clear that i am not their demographic eg: a wanker. telewest were aimed loosely at the average domestic market with premium business services on top. virgin are aimed at those tits in the doritos adverts. as far as i can see their promotional literature seems to be far more about haircuts than broadband..

we are supposed to be on a 20mb connection for which we are paying £37 per month and honestly i feel more like we are on dial-up. it drops out all the time and it creaks through youtube.
and the customer service is completely shocking. if you ever get through.
and if you don’t believe me – have a read of these…

  • Review by
    Guest.
    on 17th Dec 2007


    User Rating : 0
    Respect :

    0

    Virgin used to be the one brand name you could rely on for customer
    service. We are paying for “up to 8Mb” yet rarely getting above 500k.
    (we did once hit 4Mb in the middle of the night) Ping rates are poor
    and customer service is appalling. Tied in to a 12 month contract but
    seriously considering c …
    Guest.’s full review
    | 75 words

  • Review by
    Guest.
    on 16th Dec 2007


    User Rating : 1
    Respect :

    0

    Virgin Broadband is terrible. I made a terrible mistake going with
    them when we moved house. Virgin Broadband says we are logged on at 7.6
    MB and the exchange is just down the road. The download speed is like
    having a modem again, it drops to 15 to 18 kbs in the evening. During
    the day it can go a …
    Guest.’s full review
    | 90 words

  • Review by
    juliannerobins
    on 15th Dec 2007


  • User Rating : 0
    Respect :

    0

    Virgin used to be the one brand name you could rely on for customer
    service. We rarely get above 500k on an “up to 8Mb” connection, (we did
    hit 4Mb once in the middle of the night). Ping rates are poor, (goodbye
    online gaming) and the line constantly drops. Customer service is poor,
    they don’t want …
    juliannerobins’s full review
    | 109 words

  • Review by
    Guest.
    on 10th Dec 2007


    User Rating : 0
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    0

    Don’t use them as it is the worst broadband I have ever had I don’t
    usually complain however this is rubbish 4mb line is worse than 56k
    modem i had 5 years ago.
    Guest.’s full review
    | 58 words

  • Review by
    acidcobra
    on 10th Dec 2007


    User Rating : 2
    Respect :

    0

    For a large company they know how to treat their customers with the
    lies and cons that they come out with. Why did ntl have to sell out
    cause virgin seem to not know now to treat customers well, and with all
    that talk then sort the internet out and they mite not loss so many
    customers.
    acidcobra’s full review
    | 70 words

  • Review by
    thevellas
    on 6th Dec 2007


    User Rating : 1
    Respect :

    0

    I have just left Demon after they reneged on an agreement about
    speeds. I joined Virgin and unfortunately so far they are even worse
    than Demon.
    With Demon I was getting 300kB/sec at good times with Virgin on the
    same line with the same equipment I am lucky to get 50kB.
    I am suspicious of thei …
    thevellas’s full review
    | 70 words

  • Review by
    scepticalDavo
    on 21st Nov 2007


    User Rating : 3
    Respect :

    0

    Been with NTL for 10 years since virgin came into our life its been
    nothing but stress, bills are wrong monthly so I canceled Direct
    Debit’s and now get charged £5 for paying over the phone, now they say
    I cant upgrade my Broad Band service to 20mb unless I sign up for a
    Direct Debit again.
    scepticalDavo’s full review
    | 92 words

  • Review by
    dianne wallaceLance Corporal
    on 19th Nov 2007


    User Rating : 0
    Respect :

    0

    We are not happy with Virgin Broadband. We have had to pay extra to
    get the service going and it is still not working. Virgin promised a
    new modem and over 2 weeks later we are still waiting. In the meantime
    no internet. When we talk to them they say they will follow it up but
    cannot call us back to …
    dianne wallace’s full review
    | 158 words

  • Review by
    lucian769
    on 15th Nov 2007


    User Rating : 2
    Respect :

    0

    Its supposed to be 4MB but in the 7 months I’ve had it, it has never
    passed about 0.5MB. Between 5.30pm and midnight its a nightmare. Even
    if I’m not downloading it still is like dial up when just browsing
    sites. I really want to get out of this contract as soon as possible.
    Customer service is a …
    lucian769’s full review
    | 62 words

  • Review by
    zuluha
    on 14th Nov 2007


    User Rating : 0
    Respect :

    0

    Try some other broadband, but definitely not virgin (in my
    opinion).I really want to switch service provider but can’t be bother.
    zuluha’s full review
    | 68 words

i think my first new years resolution will be to find a new broadband provider…

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One thought on “sacrafice the virgin. now!!

  1. We haven’t had any massive problems with Virgin so far (apart from the nowhere-near-20-megs connection) but I had a truly horrible time helping a customer deal with them a few months back.

    The poor woman had spent literally hours on hold, getting shunted about from department to department, all the time having to listen to the annoying greater-london-accented recorded message telling her about their award winning customer service.

    I ended up talking to the techie people for her cause she was too angry to speak to a real person after all the recorded bullshit. I don’t blame her.

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