sacrafice the virgin. now!!

we used to be with telewest for both our broadband and phone connection and quite frankly they were brilliant. no connectivity issues and wonderful customer service. easy to get through to on the phone, flexible and helpful.
then they were bought out by virgin media.

i have never had an issue with virgin as a company in the past. i kind of like branson in a weirdy-beirdy balloon riding kind of a way…

but oh man they are shit.

the first bad sign was the little pamphlet that came through the door announcing their services. it was instantly clear that i am not their demographic eg: a wanker. telewest were aimed loosely at the average domestic market with premium business services on top. virgin are aimed at those tits in the doritos adverts. as far as i can see their promotional literature seems to be far more about haircuts than broadband..

we are supposed to be on a 20mb connection for which we are paying £37 per month and honestly i feel more like we are on dial-up. it drops out all the time and it creaks through youtube.
and the customer service is completely shocking. if you ever get through.
and if you don’t believe me – have a read of these…

• Review by
  Guest.
  on 17th Dec 2007

  
  User Rating : 0
  Respect :

  0

  Virgin used to be the one brand name you could rely on for customer
  service. We are paying for “up to 8Mb” yet rarely getting above 500k.
  (we did once hit 4Mb in the middle of the night) Ping rates are poor
  and customer service is appalling. Tied in to a 12 month contract but
  seriously considering c …
  Guest.’s full review | 75 words

• Review by
  Guest.
  on 16th Dec 2007

  
  User Rating : 1
  Respect :

  0

  Virgin Broadband is terrible. I made a terrible mistake going with
  them when we moved house. Virgin Broadband says we are logged on at 7.6
  MB and the exchange is just down the road. The download speed is like
  having a modem again, it drops to 15 to 18 kbs in the evening. During
  the day it can go a …
  Guest.’s full review | 90 words

• Review by
  juliannerobins
  on 15th Dec 2007

• 
  User Rating : 0
  Respect :

  0

  Virgin used to be the one brand name you could rely on for customer
  service. We rarely get above 500k on an “up to 8Mb” connection, (we did
  hit 4Mb once in the middle of the night). Ping rates are poor, (goodbye
  online gaming) and the line constantly drops. Customer service is poor,
  they don’t want …
  juliannerobins’s full review | 109 words

• Review by
  Guest.
  on 10th Dec 2007

  
  User Rating : 0
  Respect :

  0

  Don’t use them as it is the worst broadband I have ever had I don’t
  usually complain however this is rubbish 4mb line is worse than 56k
  modem i had 5 years ago.
  Guest.’s full review | 58 words

• Review by
  acidcobra
  on 10th Dec 2007

  
  User Rating : 2
  Respect :

  0

  For a large company they know how to treat their customers with the
  lies and cons that they come out with. Why did ntl have to sell out
  cause virgin seem to not know now to treat customers well, and with all
  that talk then sort the internet out and they mite not loss so many
  customers.
  acidcobra’s full review | 70 words

• Review by
  thevellas
  on 6th Dec 2007

  
  User Rating : 1
  Respect :

  0

  I have just left Demon after they reneged on an agreement about
  speeds. I joined Virgin and unfortunately so far they are even worse
  than Demon.
  With Demon I was getting 300kB/sec at good times with Virgin on the
  same line with the same equipment I am lucky to get 50kB.
  I am suspicious of thei …
  thevellas’s full review | 70 words

• Review by
  scepticalDavo
  on 21st Nov 2007

  
  User Rating : 3
  Respect :

  0

  Been with NTL for 10 years since virgin came into our life its been
  nothing but stress, bills are wrong monthly so I canceled Direct
  Debit’s and now get charged £5 for paying over the phone, now they say
  I cant upgrade my Broad Band service to 20mb unless I sign up for a
  Direct Debit again.
  scepticalDavo’s full review | 92 words

• Review by
  dianne wallace
  on 19th Nov 2007

  
  User Rating : 0
  Respect :

  0

  We are not happy with Virgin Broadband. We have had to pay extra to
  get the service going and it is still not working. Virgin promised a
  new modem and over 2 weeks later we are still waiting. In the meantime
  no internet. When we talk to them they say they will follow it up but
  cannot call us back to …
  dianne wallace’s full review | 158 words

• Review by
  lucian769
  on 15th Nov 2007

  
  User Rating : 2
  Respect :

  0

  Its supposed to be 4MB but in the 7 months I’ve had it, it has never
  passed about 0.5MB. Between 5.30pm and midnight its a nightmare. Even
  if I’m not downloading it still is like dial up when just browsing
  sites. I really want to get out of this contract as soon as possible.
  Customer service is a …
  lucian769’s full review | 62 words

• Review by
  zuluha
  on 14th Nov 2007

  
  User Rating : 0
  Respect :

  0

  Try some other broadband, but definitely not virgin (in my
  opinion).I really want to switch service provider but can’t be bother.
  zuluha’s full review | 68 words

i think my first new years resolution will be to find a new broadband provider…

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